Privacy & Cookie Policy - Vietravel Asia

Privacy Policy

At Vietnam Travel And Marketing Transports Joint Stock Company – Vietravel (“Vietravel”, “us”, “we”, or “our”), we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

Continuous technological development, changes to our services, changes to laws, or other reasons may require us to amend our Privacy Policy. We will make changes to this Privacy Policy regularly and we ask that you keep yourself informed of its contents. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using our website: (“the Site") (“our website”). You will be deemed to have consented to any modification of the Privacy Policy when you use our website after the effective date of the modification.

Please read the following Privacy Policy to learn about our privacy practices. Personal data here refers to any information which are related to an identified or identifiable natural person ("Personal Data"). By registering to and/ or using the Site, you acknowledge that you have read this Privacy Policy and the Vietravel Terms of Use (“Terms of Use”) and understand their content and consequences, and you agree and give consent to Vietravel for the collection, use, disclosure and processing of your Personal Data in accordance with this Privacy Policy and/or the Terms of Use. Further, you acknowledge that every Personal Data that you have provided or will provide is yours to share and is true and accurate.

1. Collection of your Personal Data

2. How we use your Personal Data

3. Sharing of your Personal Data

4. Your rights

5. Retention & protection of your Personal Data

6. Information concerning minors

7. External links

8. Registration and memberships

9. Transfer of business

10. Changes to our Privacy Policy

11. Complaints

12. Our contact details

1. Collection of your Personal Data

We may collect, hold, use and disclose your Personal Data to provide our services to you. In addition, we may also collect, hold, use and disclose your Personal Data for other reasons as provided further in this Privacy Policy. Your Personal Data that we collect, hold, use and disclose consists of the information described below.

- Basic personal information: when you are using the Site, we may request you to create an account in order to process your bookings. The Personal Data collected will include, but will not be limited to, your name, Vietravel user identification and login credentials, email address and phone number.

- Specific personal information: we may collect information based on your experiences in using the Site, for example: details of your services bookings, your travel preferences as well as your reviews. We may also collect certain information from you when you are using the Site, such as geographic location, IP address, search preferences as well as other Internet usage related data as follows:

  • Geographic location: we may collect information about your actual location, whether or not you are using the Site, to provide you with the offers in the relevant location as provided in the Site. We may also derive your approximate location from your IP address and GPS and other information provided from your mobile device.
  • Log Information: when you are using the Site, we may collect information which we refer to as "log information". The log information may be collected even though you do not create an account on the Site. This log information may include IP address, browser type, operating system, nationality, pages visited, your mobile carrier, device information and search history as well as other Internet usage related information. We use the log information to provide you with a better experience using the Site.
  • Cookies and similar technologies: we may use cookies and similar technologies (such as web beacons, tags, scripts) to collect information. A cookie is a small piece of data that is stored in your computer or mobile device to help us track your Internet usage. Like other websites, we may use cookies to give you a better experience using the Site and so the Site will recognize you when you use the Site in future. Please deactivate the cookies option if you wish us to stop the cookies feature. Please note that if you deactivate cookies, you may not be able to access all or part of the Site, or to use all or part of the functionality through the Site.

If we are unable to collect your Personal Data, we may not be able to provide our services to you.

2. How we use your Personal Data

We use the Personal Data that we collect about you only for specific purposes. This includes, but is not limited to offer our services to you, to manage your registration and account, including your access to and use of our website and to publish your reviews, ratings and photos, communicate with you about your account or use of our website and services, to respond to, or follow up on, your comments and questions, and otherwise provide customer service, notify you about changes to our Terms of Use or Privacy Policy, ask you to leave a review or take a survey, operate and improve our site and services, personalize your experience on our site, measure interest in and improve our site and services, notify you about promotions and special offers, to let you partake in a prize draw, competition or complete a survey, protect, investigate and deter against fraudulent, unauthorized or illegal activity, administer and protect our business and to resolve disputes or troubleshoot problems.

We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in he following circumstances:

- Where we need to perform the contract we are about to enter into or have entered into with you.

- Where it is necessary for our legitimate interests (or those of a third party) and your interests and

fundamental rights do not override those interests.

- With your consent.

- Where we need to comply with a legal or regulatory obligation.


We may send to you marketing emails with information about Vietravel deals, destination and product news, offers, competitions, and other special promotions that we believe that you will find valuable, interesting or informative.

You will receive marketing messages from us if you have given your consent, if you have requested them, or if you purchased goods or services from us and you have not opted out of receiving marketing messages.

If you are no longer interested in receiving future email marketing communications from Vietravel, you have several choices for opting out of future mailings, you may unsubscribe at any time by following the directions and link included in each email marketing message we send.

Please note that, even if you opt out of receiving future marketing communications from Vietravel, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative and service-related information such as changes to our terms, conditions and policies.

We reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your Vietravel account, without offering you the opportunity to opt out of receiving them.

3. Sharing of your Personal Data

We may store the contributions and submissions you make to Vietravel, including but not limited to your reviews, photos, public profile and ratings ("Content"), publicly display your Content on our website and applications and those of our affiliate partners and distributors, display it to other users, share it with our affiliate partners and distributors, and use it for promotional purposes. Note that if you include Personal Data in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content.

Vietravel may share your Personal Data with other parties, including other group companies and third

parties, such as service providers who work on behalf of us. If we sell or divest our business or any part of it, and your Personal Data relates to such sold or divested part of our business, or if we merge with another business, we will share your Personal Data with the new owner of the business or our merger partner, respectively. If we are legally obliged to do so, we will share Personal Data to protect our customers, the site, as well as our company and our rights and property.

- Social Media Services: If you connect to Vietravel using social media, we may show you reviews, photos and tours that your social media friends have posted, shared, saved or purchased on Vietravel. Note that, if you have social media friends who are using Vietravel, they may also share Personal Data about you with us through social media. If you wish to prevent that sharing, please review your social media privacy settings. You can also choose to access third-party social media websites and services through Vietravel. When you do so, you are sharing Personal Data with those sites, and the Personal Data you share is governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.

- Service Providers: Some of the Personal Data we collect is shared with our service providers who are directly involved in fulfilling the purchases you have made from us. We only provide our service providers with the necessary information (e.g., your hotel name for pick-ups and drop-offs, your local phone number, your mobile phone number, your email address, etc.). We recommend that you review the service provider's privacy policy to determine how such service provider may use or disclose your personal data.

- Third Party Vendors: We also share your Personal Data with third party vendors who provide

services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect Personal Data on our behalf, including, for example, as necessary to operate features of our website or applications or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect Personal Data only as needed to perform their functions and are not permitted to share or use the Personal Data for any other purpose. We currently contract with several third-party online partners to help manage and optimize our internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website.

- Referring Websites: If you were referred to our website from another website, we may share your registration information, such as your name, email address, mailing address, telephone number and travel preferences, about you with that referring website. We have not placed limitations on the

referring websites' use of Personal Data and we encourage you to review the privacy policies of

any website that referred you to Vietravel.

- Companies within our corporate family: We may share your Personal Data within the Vietravel group of companies and our domestic and international corporate affiliate companies and websites. This sharing enables us to provide you with information about products and services, both travelrelated and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your Personal Data, they will follow practices that are at least as restrictive as the practices described in this Privacy Policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.

We may also share or disclose Personal Data if we believe, at our sole discretion, this to be necessary:

- to comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;

- to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Vietravel, our users, or others; and in connection with our Terms of Use or other agreements, including with our partners or suppliers;

- following a corporate transaction, such as divestiture, merger, acquisition, consolidation or asset sale, or in the unlikely event of bankruptcy;

- with law enforcement agencies and other governmental bodies (if we are legally obliged to do so).

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular excursions or tours. This information does not contain any Personal Data and is used to develop content and services we hope you will find of interest.

You should also be aware that some product or tour suppliers and some of our affiliates and distributors may need additional Personal Data or other information (such as health or physical fitness information) to determine whether you can participate in an activity. You should read and rely upon the privacy policy of the relevant supplier, affiliate or distributor (and not Vietravel's Privacy Policy), if Vietravel does not collect this information from you directly.

4. Your rights

You can check, supplement and update the information you have provided to us, or you can choose to close your account at any time, in each case by contacting us at [email protected]. If you decide to close your account, we will deactivate it, and delete your profile information and your reviews from view. We will send you an email to confirm your request. Remember that once your account is closed, you will no longer be able to login, access your personal information. You can however, open a new account at any time.

You can change your marketing preferences at any time.

We may offer members the option to save information related to method and choice of payment on our website. If you save such payment details on Vietravel, you will be able to add, delete, or modify that information at any time in your account settings. In accordance with applicable law, you may also have the right of access, the right of rectification, the right to erasure, the right to restriction of processing, the right to data portability and the right to object. Please find below more details and information on how and when you may be able to exercise your rights. Where such rights exist, we will respond to your request within two month from the date we receive your request, but have the right to extend this period with three months.

In accordance with applicable law, you may have the following rights with regard to your Personal Data:

- The right to request access to your Personal Data. This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.

- The right to request to correct your Personal Data if they are inaccurate. You may also supplement

any incomplete Personal Data we have, taking into account the purposes of the processing.

- The right to request that we shall stop providing your Personal Data to any third party.

- The right to request deletion of your Personal Data if:

  • your Personal Data is no longer necessary for the purposes for which we collected or processed them; or
  • you withdraw your consent if the processing of your Personal Data is based on consent and no other legal ground exists; or
  • you object to the processing of your Personal Data and we do not have an overriding legitimate ground for processing; or
  • your Personal Data is unlawfully processed; or
  • your Personal Data has to be deleted for compliance with a legal obligation.

- The right to object to the processing of your Personal Data. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing our Personal Data to establish, exercise or defend a legal claim.

- The right to restrict the processing of Personal Data, if:

  • the accuracy of your Personal Data is contested by you, for the period in which we have to verify the accuracy of the Personal Data; or
  • the processing is unlawful and you oppose the deletion of your Personal Data and requests restriction; or
  • we no longer need your Personal Data for the purposes of processing, but your Personal Data is required by you for legal claims; or
  • you have objected to the processing, for the period in which we have to verify overriding legitimate grounds.

- The right to data portability. You may request us to receive the Personal Data that concern you. You may also request us to send this Personal Data to a third party, where feasible. You only have this right if it regards Personal Data you have provided to us, the processing is based on consent or necessary for the performance of a contract between you and us, and the processing is done by automated means.

You can exercise your rights by filing a request by e-mail to [email protected].

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

5. Retention & protection of your Personal Data

We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure or your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

At Vietravel we seek to maintain the integrity and security of your Personal Data. We have implemented and maintain appropriate physical, administrative, technical, and organizational measures to protect the Personal Data you provide us against unauthorized or unlawful access, use of disclosure, and against accidental loss, damage, alteration or destruction.

We seek to store your Personal Data in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Data by our employees or third parties.

However, no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the Personal Data you provide to us will be secure at all times. Vietravel will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether this was related to the data transmissions from or to Vietravel and let you know what steps can be taken and have been taken to help rectify the problem.

6. Information concerning minors

Vietravel is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 16 send personal information to us, we will delete or destroy such information as soon as reasonably possible.

7. External links

Our website may include links to third party sites, plug-ins and applications. If you access other sites from the links provided on our website, the operators of these sites may be able to collect or share information about you. This information will be used in accordance with their privacy policy, which may be different from our Privacy Policy. We do not control these third-party websites and recommend that you review the privacy policies posted on these third-party websites in order to fully understand their procedures for the collection, use and disclosure of Personal Data.

8. Registration and memberships

The Site allows you to create a user account based on the information you provide. By providing that information, registering, and creating your account, you warrant that:

- The information you provide is true and accurate, current and complete as required in the registration form on the Site (the "Registration Data"); and

- You will update your Registration Data to keep it true, accurate and complete.

9. Transfer of business

In the event of change of control or ownership of Vietravel's business or group of companies (or a potential change of control or ownership), then your Personal Data may be disclosed and transferred as part of the transaction or potential transaction in accordance with Vietnam laws.

10. Changes to our Privacy Policy

We know that our business will continue to evolve, and, as such, from time to time this Privacy Policy may be reviewed and revised.

Vietravel reserves the right to change this Privacy Policy by posting the changes on our website. You can determine when this Privacy Policy was last updated by reviewing the LAST UPDATED legend stated on this Privacy Policy and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our website. We encourage you to check this Privacy Policy from time to time to review the most current version.

11. Complaints

If you have a complaint regard the treatment of your Personal Data by us, please contact us at our contact details listed below. We will treat your complaint confidentially. We will contact you within a reasonable time after receipt of your complaint to discuss it and to outline options regarding how your complaint may be resolved. If you have a complaint regarding the treatment of your Personal Data that is not resolved by us, you may be able to make a complaint to the relevant regulatory authority.

12. Our contact details

If you have any questions or complaints about the processing of your Personal Data by us, please contact our Privacy Officer at [email protected]. You also have the right to lodge a complaint to the supervisory authority about the way we process your Personal Data. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.

- Address: 190 Pasteur, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam

- Phone: (84) 35 235 6161

- Fax: (84.28) 38 29 9142

- Email: [email protected]

If you contact us by phone, the conversations may be recorded. You will be notified of these recordings at the beginning of the call. We use these recordings to improve the quality or compliance of our customer service, to verify the accuracy of the information you provide, to ensure prevention of fraud and to train our teams. We keep these recordings for as long as necessary, and then erase them. Your Personal Data collected during a call is processed in accordance with the provisions of this Privacy Policy.