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On July 8th, 2024, a representative from the Compliance Certification Center (QUACERT) personally presented Vietravel the ISO 9001:2015 certification for its tourism business sector at its headquarters at 190 Pasteur, Vo Thi Sau Ward, District 3, Ho Chi Minh City. This certification has positioned Vietravel as a pioneering enterprise in the Vietnam tourism sector, successfully implementing a quality management system.
Issued by the International Organization for Standardization (ISO), the latest version of ISO 9001:2015 is recognized globally as a benchmark for quality across various industries. It establishes a scientific approach in building a quality management system to control risks, prevent misconduct, and provide standardized services tailored to customer needs. Additionally, this certification also enhances internal processes, improves credibility, and builds brand reputation.
Amid global economic fluctuations and the inherent risks in the travel industry, such as political instability and natural disasters, Vietravel recognizes the necessity of obtaining the ISO 9001:2015 certification for a tourism business. By engaging QUACERT to conduct the evaluation and issue the certification, Vietravel reinforced our commitment to maintaining high standards in safety and service quality.
Achieving ISO 9001:2015 certification underscores the effectiveness and compliance of Vietravel's safety and quality management system with international standards. Moreover, it also reflects the dedication of Vietravel's team to ensuring safety and delivering the highest quality tourism services to customers and strategic partners over the past three decades.
During the certification ceremony, Mr. Tran Doan The Duy, CEO of Vietravel, stated: "Attaining ISO 9001:2015 certification is a significant achievement that demonstrates the dedication and efforts of all Vietravel leaders and staff in perfecting our organizational system and standardizing the process of providing domestic and international tourism services, under ISO 9001:2015 standards.”
He emphasized: "Tourism is inherently unique, where quality is assessed through customer experiences, maintaining high standards is crucial for retaining clients. With the motto 'Quality is always our top criterion,' Vietravel's team is constantly striving to reform and improve processes to deliver the best tourism services to customers. This landmark event not only paves the way for Vietravel to continuously enhance its service system but also marks Vietravel's development for the future.
The ISO 9001:2015 Certification from QUACERT is a significant milestone in our commitment to the motto: "Customer - Centricity is our focus - Professionalism is our measure - Quality is our honor." For nearly three decades, Vietravel has been growing sustainably in the tourism industry, both domestically and internationally.
Before pursuing the ISO 9001:2015 certification, Vietravel had already boasted an impressive array of accolades from national and international organizations. These include 11 consecutive World Travel Awards for World's Leading Group Tour Operator and the title of World's Best MICE Organizer as Vietnam's sole representative. Its subsidiary, Vietravel Airlines has been named Asia's Leading Leisure Airlines. These accolades underscore Vietravel's stature and reputation in the business community in Vietnam and globally.
As one of Vietnam's leading companies to receive the certification, Vietravel will maintain the standards set by ISO 9001:2015 through regular audits and continuous improvement initiatives. These collective efforts, adherence to a strict quality management process, and attentive customer service have resulted in highly positive reviews from customers. This has led to a strong annual growth in customer trust and service utilization.
By adhering to the philosophy of Customer-Centricity, Vietravel consistently fulfills its mission to deliver top-notch travel experiences. The company is committed to operating under stringent and systematic quality management practices, ensuring services meet the highest standards for its customers.
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As the Largest Aviation-Tourism Corporation in the country, Vietravel consistently provides high-standard services at the most competitive prices so that you can discover the beauty of not only Vietnam but all of Southeast Asia.
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Vietravel – Asia’s Leading Tour Operator
Hotline: (84) 35 235 61 61
Email: [email protected]
Website: www.vietravelasia.com
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